Thanks I contacted them but they are twice the price of ESC and if it can't be fixed it is an £80 fee which is putting me off not sure if they'll find other work to do on it to generate more income, I'm not saying they will but I'm always sceptical and I think £30 to examine something and send it back is more than enough to simply check the suspension. I have used ESC in the past and been happy with the work and price but I do want the tip to be as near as possible , bit of a dilemma ! Ortofon want £1260 which is more than the cartridge would be worth they sell with low hrs for around £850 hense the dilemma .Goldring and Northwest re-tip with Fritz Gyger FGS and this is as close as you can get apart from sending to Ortofon for a rebuild with Replicant 100