Presumably you are well read on Consumer Regs? Sadly the onus is on you to prove a fault exists.
Do you have a good repair shop close by that can do a report? Have you checked on line elsewhere if any one else reports this same type of fault with the same model. If you are able to build a case, you might get Panasonic to re-consider. Otherwise it will have to be chalked up as experience and loss of trust to a brand.
As an afterthought, I have gone back to companies with the same complaint and had better luck when speaking to a different person. Is it worth a try, especially as fault diagnosis was done remotely? Not the best approach as I see it?
I did look into a local repair shop but they charge for the report. I don't want further cost to me, even though I maybe able to recover this.
I searched online, mostly AVFORUMS, hence why I started the thread there, thinking others may have experienced this. No one seems to have and I have read through the owners thread.
Every time I get an email from Panasonic, it's address by a different "customer care advisor"
There's no consistency. No one has even bothered to call me.
I'm wondering if I can get hold of Panasonics CEO email, to share my experience.
Frustrating to say the least.
My contract is with the seller (RS) so let's see where this ultimately ends.
