Wokeye

Kef R500 Replacement Driver Colour Issue?

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1 hour ago, rabski said:

The OP bought the speakers used and working properly.

A fault developed. The OP is not blaming KEF or the previous seller for this.

The OP noticed that in other pictures of the speakers on the Internet, the drivers seem to be black, not the beige/grey colour of his ones.

The OP contacted KEF and was told replacement drivers are available, but they are black, and always have been.

The OP is concerned that the amount of colour fading seems unusual for units that do not seem to have had extensive exposure to high UV levels and are only a few years old.

If the OP replaces the faulty driver, he will have speakers with three grey/beige drivers, and one black one.

Unless I'm missing something, it seems quite clear to me.

Nope, thats not what he said. He wrote 

"I bought them off somebody that I used to work with, they were not faulty when I bought them.  The room he kept in was actually pretty dark.  The fault developed in my ownership, I've had them for quite a while.  They have always been this colour, ever since I bought them. 

Which is confusing, as he says they have always been that colour, so essentially he bought them 'faulty',ie the colours was already faded.

So he is being grumpy about Kef because of a used set of speakers he bought in the condition he bought them.

True, there will be some different coloured drivers if replaced, but on a set of speakers that could be over ten years old and bought as used, with the fault, its the price you pay buying used surely. If I replaced one of the feet on my Gyrodec it wouldnt have the same finish as the original finish has smoothed and faded, so essentially Id have to buy three feet. 

I personally dont believe they are the result of the fading, and as they where bought like that, then the problem happened before his ownership and could be anything. They could even be painted by a former owner. 

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Posted (edited)
33 minutes ago, Wokeye said:

I was just stating that his living room only had one small window and didn't appear to have lots of sunlight entering it, for what KEF claim could cause such a huge colour change, UV light.  For that to even be mentioned I've a feeling that this has been raised before (I'm just guessing though) As I stated the speakers were immaculate and no faults whatsoever.  It's in my ownership that the driver is failing.  I guess this could happen to anybody if they had a speaker that a child stuck something in the driver for example and it needed to be replaced.  I'm sure if that happened to yourself and you found that the driver was a totally different colour to your other 3 you'd be pretty annoyed, whether you think that KEF speakers are something special or not? And you were told it's UV related.  Maybe you wouldn't I don't know.  But I personally won't be buying anymore.  As I said previously, and I'm sure that many will agree, there are plenty of other quality speakers around.

On another forum it was suggested to clean them with acetone lightly to remove any deposits.  I'm not so sure about this as they are certainly clean.  But it's worth a try if the driver cannot be repaired.  If I was talking about a cheap pair of speakers it wouldn't be an issue.  

Theres just no way the uniformity of UV fading could have been done as accurently as they are on your speakers - providing the other side is the same. Its pretty much impossible unless they had directed UV for a period of time, with no interruptions, at the same rate and angle.

Try some acetone, you may find they have been painted. or if possible, paint all four with a specific paint for these things and have them matching.

I'd be miffed sure, but you bought them used, and they had the fault then, so really, you shouldnt have bought them if they where the wrong colour..

Pretty cheap at the moment to replace

https://petertyson.co.uk/kef-r500-floorstanding-speakers-r500?gcpc&gclid=Cj0KCQjw_r3nBRDxARIsAJljleHpuQDl4aCkIjyqNepQJfN3m1m3SYXGtvIOFJB-3PBmbNFuVXRBi4QaAvFcEALw_wcB

Edited by The Chronicals

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Posted (edited)

The speakers haven't been painted at all.  Seriously they must of done an amazing job of masking them, its a proper high quality professional coating.  I'd imagine such a job would cost more than the drivers to be done aftermarket.  I was really looking for people with similar speakers to share their experiences.  Thanks for all the replies and useful information, I wish KEF could be bothered to do the same, possibly stating what you have.  they've said nothing.  Thanks for the link.  If I buy some new speakers they certainly won't be them, bargain or not.  One of the drivers on the other speaker is actually slightly darker than the rest.  I'll take a picture of it.

As you say they are used.  I'll ask my ex-workmate.  He is definitely not the type of guy that would mess about painting things. He was always buying hifi and replacing it, was a bit of tech/gadget nerd, that money was no object to.  So I didn't buy them from the other end of the country or something.  It's difficult to tell looking at google images as all the images are mainly of new speakers. Your right its my issue.  It was KEF that mentioned UV, certainly not something I'd ever thought of at all if they hadn't, I just assumed that they were made in different colours. I just thought that them mentioning it, thought that it might of been an issue to them before, sorry that's just my logic. To be honest it is really not something I have ever considered looking at at all when buying any speakers at all, the colour of drivers, yes the condition but not the colour.  You learn something new every day...

Edited by Wokeye

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Posted (edited)

The other speaker as it is, I know the light changes things but this genuinely as it is is.  The bottom driver is darker than all the other 3, the top one is just the same as the other speaker.  I guess somebody sprayed 3 of them one colour and the other driver another...  Or possibly this one was more obscured from sunlight, due its position in the previous owners home.  I still wouldn't call one of them black though.  Its my problem I bought them used.  Hopefully help somebody out with the same issue when searching on the internet. Acetone does absolutely nothing to these speakers.  I'll be in-touch with KEF to buy a new driver and leave it on the window sill for a 3 -5 years, then maybe it will match. I'll check on it every 6 months see if I'm getting close..

Whatever that caused this.  KEF's email suggested UV light damage.  So I guess that is ok with them if this kind of thing happens.  I used to be a bit of fanboy, but no more.  I'll look at speakers with no decorative coatings on the drivers.  I'd of thought in this day and age, a coating should be able to deal with UV light, obviously not. Better keep those ugly grills on your R series speakers, or keep those curtains closed at all times...

Further to your email below, the LF unit used in the R500 white loudspeakers is black.  You may find your LF unit has been affected by sunlight and has discoloured over time.

 We do have stock of the units- SVC+SP1633 - £107.22 each + £10 carriage + VAT

 If you wish to place an order, please call the KEF Service Dept on the number below.

IMG-3265.JPG

Edited by Wokeye

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Posted (edited)

It could also be that there has been some toxic elements in the atmosphere at some stage, that has caused it - unliked the cabinet paint as its glossed, so effectively a barrier.

Looking at some photos online of the R500, when the light hits it you can see a Gold tinge , this maybe the base coat of the black paint.

I'm just not sure what you want Kef to say? I normally always on the side of the consumer, but you've got a used set of speakers that could be over ten years old. They have some fading. Are you expecting them to give you four driver units when you didnt even buy the speakers from them?

Why not ask them if they can refinish your other three to match a new one? I am sure they are just powder coated...you could probably get it done locally if you get the REL or Pantone code of Kef. 

Edited by The Chronicals

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I haven't a clue what I expect them to say.  They more or less told me in the email what it is, or did you not read that part?  If you look around the edge of the driver it is still black, it is coated too.  I expect KEF to say nothing like they have,  I'm not expecting them to do anything like most large companies these days, there's no warranty on them.  

I'm simply making my concerns and this post will show up if anybody else experiences this if searching.  There's no paint on these speakers, acetone does nothing to them.  

I'm just going to buy a driver and keep the grills on.  But I'll be looking at other brands when I replace them.  I'm just stating that the company has told me what there is  a possibly of the cause ,and as though that is acceptable.  I would personally expect better, they're not cheap and many people buy speakers and keep them for years and years.  They obviously carry parts for these speakers, which is of little use if they have been damaged by sunlight and made the colour change.  If you personally think it is ok for sunlight to possibly  completely change the appearance of something that's fine.  Or if like a lot of people you often upgrade speakers I get that, but many people keep speakers for longer than other components.

"Some Fading" is from black to gold with my eyes.  My brother has a 30 year old pair of Mission speakers that have no fading at all anywhere.  Toxic elements in a living room,  but not changing the colour of one driver.  

I personally think there is nothing wrong at all in anything I have said or researched.  If it helps somebody out with this issue that's a good thing. I think the main purpose of my post is that I was hoping KEF had made an admin error, and some of these speakers were actually made with gold drivers and somebody might tell me.  I just couldn't get my head around that these are supposed to be black as they are so far removed from that colour.

You seem to dismiss every single thing that I have wrote in this thread, even when a company actually states what can happen to these speakers in sunlight, logical thinking would tell me that this has happened before.  If not, why mention it??  I'm simply making people aware, as many people keep speakers for a long, long time.  If the parts are obsolete it's not an issue.  I personally find UV damage in this day and age to be not really be acceptable.  But as you say they're used, end of!

  • Haha 1

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48 minutes ago, The Chronicals said:

II normally always on the side of the consumer

I was beginning to think that you had some kind of affiliation with the company in-question to be honest.

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Posted (edited)
25 minutes ago, Wokeye said:

I haven't a clue what I expect them to say.  They more or less told me in the email what it is, or did you not read that part?  If you look around the edge of the driver it is still black, it is coated too.  I expect KEF to say nothing like they have,  I'm not expecting them to do anything like most large companies these days, there's no warranty on them.  

I'm simply making my concerns and this post will show up if anybody else experiences this if searching.  There's no paint on these speakers, acetone does nothing to them.  

I'm just going to buy a driver and keep the grills on.  But I'll be looking at other brands when I replace them.  I'm just stating that the company has told me what there is  a possibly of the cause ,and as though that is acceptable.  I would personally expect better, they're not cheap and many people buy speakers and keep them for years and years.  They obviously carry parts for these speakers, which is of little use if they have been damaged by sunlight and made the colour change.  If you personally think it is ok for sunlight to possibly  completely change the appearance of something that's fine.  Or if like a lot of people you often upgrade speakers I get that, but many people keep speakers for longer than other components.

"Some Fading" is from black to gold with my eyes.  My brother has a 30 year old pair of Mission speakers that have no fading at all anywhere.  Toxic elements in a living room,  but not changing the colour of one driver.  

I personally think there is nothing wrong at all in anything I have said or researched.  If it helps somebody out with this issue that's a good thing. I think the main purpose of my post is that I was hoping KEF had made an admin error, and some of these speakers were actually made with gold drivers and somebody might tell me.  I just couldn't get my head around that these are supposed to be black as they are so far removed from that colour.

You seem to dismiss every single thing that I have wrote in this thread, even when a company actually states what can happen to these speakers in sunlight, logical thinking would tell me that this has happened before.  If not, why mention it??  I'm simply making people aware, as many people keep speakers for a long, long time.  If the parts are obsolete it's not an issue.  I personally find UV damage in this day and age to be not really be acceptable.  But as you say they're used, end of!

Cool, so you bought some speakers, that had a defect, but you bought them anyway. Then joined a forum to show your annoyance that you bought a faulty set of speakers and the manufacturer didnt offer to fix it , you don't want to get the new or old parts powder coated to match, as you would if you bought an older car and needed to have the wing replaced. 

Cant say it's a common problem otherwise the internet would be littered with it, so you've just got a defective set, but you bought them like that, so it is what it is. 

I just think you have to accept them as an anamoly, and find a way to rectify it to your liking, I cant seeing it being too hard to sort out to be honest. Just one of those things.

Edited by The Chronicals

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1 minute ago, Wokeye said:

I was beginning to think that you had some kind of affiliation with the company in-question to be honest.

Lol, how long have you been on the forum?

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Posted (edited)

Forget it. Moderator just close the thread please.  Thank you to the people that posted some positive replies by the way, the Moderator especially.

Remove my account too.  If this is an example of the argumentative/bigoted people that are on here. Its simply not for me. I'm sure its the usual one-off saddo/fanboy  keyboard warrior that seems to frequent most forums and ruin them.  Please delete me thanks.

Powder coat speaker cones lol.  What on earth lol.  They'd just be a melted pile of nothing in a speaker cage.  LMFAO...

Hopefully somebody will find some use from this when they search and ignore the garbage, I'm sure they'll figure it out.  I've wasted so much time replying to this crap, I really wish I'd just bought 4 drivers now, its been exhausting and really not worth the effort.  

Yes speakers are like a used car..(Really!)  I look after my gear as did my work colleague whom I bought them off.  

It's ok I'll buy the black driver (pictures to follow once installed).  

I posted a thread on a another forum and really got constructive replies and support.  Not that the speakers had possibly been a toxic environment,  maybe there was formaldehyde gas in his living room?  Was it his breaking wind?  He wasn't a smoker, so no it wasn't nicotine, what possibly could it have been in a living room that would make a speaker driver change colour? I'm really, really worried now... I wonder lol.. WTF....

Edited by Wokeye

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Possibly it looks worse up close, but FWIW I don't think the faded drivers look obviously bad given the white main colour. If the speakers were gloss black I think it there would be much more of a visual problem.

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2 hours ago, The Chronicals said:

Lol, how long have you been on the forum?

Vic handbag.jpg

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Oh dear. 

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11 hours ago, Wokeye said:

Forget it. Moderator just close the thread please. 

Remove my account too.   Please delete me thanks.

It's ok I'll buy the black driver (pictures to follow once installed).  

.

Confused.com

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Posted (edited)
11 hours ago, Wokeye said:
11 hours ago, Wokeye said:

Forget it. Moderator just close the thread please.  Thank you to the people that posted some positive replies by the way, the Moderator especially.

Remove my account too.  If this is an example of the argumentative/bigoted people that are on here. Its simply not for me. I'm sure its the usual one-off saddo/fanboy  keyboard warrior that seems to frequent most forums and ruin them.  Please delete me thanks.

Powder coat speaker cones lol.  What on earth lol.  They'd just be a melted pile of nothing in a speaker cage.  LMFAO...

Hopefully somebody will find some use from this when they search and ignore the garbage, I'm sure they'll figure it out.  I've wasted so much time replying to this crap, I really wish I'd just bought 4 drivers now, its been exhausting and really not worth the effort.  

Yes speakers are like a used car..(Really!)  I look after my gear as did my work colleague whom I bought them off.  

It's ok I'll buy the black driver (pictures to follow once installed).  

I posted a thread on a another forum and really got constructive replies and support.  Not that the speakers had possibly been a toxic environment,  maybe there was formaldehyde gas in his living room?  Was it his breaking wind?  He wasn't a smoker, so no it wasn't nicotine, what possibly could it have been in a living room that would make a speaker driver change colour? I'm really, really worried now... I wonder lol.. WTF....

All that was given was some suggestions on how to rectify the problem without having to buy four new drivers, as I also said, you could ask them to refinish them, or if they are powder coated it could be done locally, and also pointing out the reality that they are very old, bought used, speakers. I hardly class that as 'bigoted' myself, just a realist.

Products can and do have defects, for whatever reason that caused them and you bought them with the defects. I'm not sure what you wanted, a cuddle and a shoulder to cry on because your budget speakers you bought second hand with defects have defects?

Your posts where very contradictory, as they still are, so there needed to be some clarity on your comments that at times where confusing. 

I'm glad you got different options given on other forums, its always good to get varied thoughts on a situation before decided which way to proceed. 

Drop a PM to a moderator to have your account deleted if you so wish, not sure how you will post your follow up photos as you suggest then though.

But as you say, you won't waste anymore time on this thread, so have a good day, it's been...amusing.

Edited by The Chronicals

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